Technical Support Expert with German & English Netgear

Concentrix lubelskie / 2022-01-09

Cocentrix CVG International jest międzynarodowym liderem w dynamicznie rozwijającej się branży telefonicznej obsługi klienta. To specjalista w dostarczaniu najwyższej jakości wsparcia technicznego globalnym liderom rynku technologii informatycznych, elektroniki komunikacyjnej oraz komunikacji. Dzięki stale rosnącemu zapotrzebowaniu na usługi wspracia w zakresie outsourcingu, firma Stream ciągle się rozwija. Z naszą wiedzą techniczną wspieramy ponad 2000 producentów sprzętu i oprogramowania komputerowego. Stream International, które posiada 24 oddziałów w 14 krajach na całym świecie, prowadzi tzw. Customer Interaction Centers (Centrum Obsługi Klienta). Grupa zatrudnia łącznie ok. 11 tys. osób

Technical Support Expert with German & English Netgear
woj. lubelskie

This is a rare occasion to join a very experienced team that is dealing with networking. It’s not just another job advertisement – if you can show us the below described skills, we have a magnificent opportunity for you!

 

Tasks:
  • Provide highly skilled Phone, Email and Chat support to business customers for NAS, Switching, Routing, Wireless and Security devices as part of the front line Level 2 Support structure. A good mix of both technical knowledge and customer service skills are essential.
  • Manage a queue of tickets bringing each to a resolution, which can include escalating them to another department or tier of support.
  • Updating tickets in your queue within SLA targets ensuring the quickest resolution for our customers.
  • Adapt to the technical level of the customer in order to facilitate effective communication of solutions or of ongoing troubleshooting.
  • Where necessary, use remote desktop applications to provide quicker solutions to the customer. Recreation of customer’s environment or configuration in our lab may also be needed in some circumstances.
  • Recognition and escalation of systemic issues to management in order to reduce inconvenience for our customers and/or other team members.
  • Must be flexible and able to follow potential directional changes in the business needs and support structure efficiently and effectively as required.
  • Exceed customer satisfaction, phone, productivity and other individual and team targets.
Requirements:
  • Fluent German, communicative English, both Oral and Written
  • CCNA / CompTIA Network+ certification or equivalent qualification is desirable but not essential, relevant experience will be taken into consideration.
  • Experience of supporting NAS devices will be an asset.
  • Comprehensive understanding of PC hardware/software and be fully conversant with routed TCP/IP, Firewalls, LAN and other network technologies as well as the Windows operating system.
  • Excellent communication skills with the ability to support both highly technical and novice customers.
  • Proven time management skills and ability to work under time pressures
We offer:
  • Permanent employment (full time)
  • Competitive salary
  • IT and soft skills training
  • Private medical care
  • Language courses
  • Team building events
  • Group insurance program, sports and leisure program
  • Multinational atmosphere
  • Free hot drinks
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych w procesie rekrutacji.