Team Manager with French and English

SITEL Polska mazowieckie / Warszawa 2021-07-13

Sitel Group is comprised of industry-leading firms providing business process outsourcing, digital marketing, training and talent management, technology and innovation, consulting and analytics solutions.

 

We are looking for candidates for the position:

Team Manager with French and English
Location: Warszawa

 

 

Summary of Primary Job Responsibilities:

 

  • Lead a team to meet and exceed business objectives, ensuring that key financial, operational and quality metrics are consistently achieved.
  • Have direct involvement in the recruitment, selection, induction training and ongoing skills development for all Agents/Advisors in the team, ensuring we attract and retain the very best talent.
  • Apply a process of continuous review and proactive management of absenteeism and attrition for all Agents/Advisors in the team, ensuring return to work and exit interviews are completed.
  • Continually review and monitor work performance of all Agents/Advisors against agreed KPI’s, ensuring that calls are handled professionally and instigating appropriate corrective action, using performance management tools to manage any shortfall.
  • Undertake formal quarterly performance reviews and one-on-one monthly meetings with each Agent/Advisor, ensuring objectives are continuously reviewed and linked to business KPI’s.
  • Ensure Agents/Advisors are recognized and rewarded for outstanding achievements/performance in line with company mission and values.
Requirements:
  • Minimum 1 year experience on Team Manager position in Call Centre
  • Very good English and French, both spoken and written
  • Strong verbal and written communication skills
  • Good organization/time management skills
  • Ability to work with a variety of people from diverse backgrounds
  • Ability to make fair and consistent judgments and decisions
  • Ability to solve problems and offer suggestions
  • Ability to influence behaviour
  • Effective project management
  • Ability to adhere to all organizational policies and procedures
  • Analytical skills

 

You get:
  • Wellbeing and health: we provide a private medical care, Multisport cards, internal SitelFit program - promoting activity
  • Rest: we subsidize the holiday
  • Giveaway: Christmas - vouchers or additional cash on the account, layettes for newborns, gifts on the occasion of Childrens Day
  • Fun Management: integration meetings (during the pandemic we use modern streaming channels), Fun Management program - monthly events in each department/project
  • Development: free access to modern training platform for every employee, development programs - 95% of our managerial staff is from our internal promotion
  • CSR: - we care not only about ourselves. We are happy to help those in need.
  • Language Course: - you dont speak Polish? Join us and sign up for the lessons we organize.
When applying please enclose the below statement: "Hereby I voluntarily agree to the processing of personal data contained in my CV by Sitel Polska Sp. z o.o. for the purpose of the recruitment process in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2002 No. 101 , pos. 926 as amended).”
Application submission signifies the applicants agreement to process the personal data contained in the application for the purposes necessary for the recruitment process in accordance with Sitel Global Corporations privacy policy (available at www.sitel.com).