Service Desk Specialist with German

Hemmersbach śląskie / Katowice 2021-07-23

 

Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

 


Service Desk Specialist with German
Katowice
YOUR TASKS
  • Providing remote L1,5 Global Support to end-users (in German)
  • Analyzing problems & putting correct resolutions in place
  • Troubleshooting and relating resolution procedures to non-technical end-users
  • Opening, closing & monitoring of the incidents in the system during the complete incident lifecycle
  • Monitoring the correct timelines (SLA)
  • Contacting with the end-users via phone, e-mail & chat
  • Providing input toward Knowledge base maintenance

OUR REQUIREMENTS
  • Very good command of German languge (B2-C1)
  • Strong organizational skills with the ability to prioritize effectively
  • Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in difficult or conflict situations
  • Ablility to work on shifts between 6:00 and 19:00
WOULD BE AN ASSET:
  • Previous experience with L1 remote support including troubleshooting, diagnosis, resolution, and software deployment
  • Knowledge of an additional foreign language
YOUR BENEFITS
  • A secure job position in an exponentially growing international IT company
  • Room to implement your own ideas, challenges within your own responsibility
  • Possibility to grow within a multicultural work environment with a flat structure and direct, informal communication
  • A job with purpose - possibility to contribute to our CSR projects: Hemmersbach Rhino Force, Hemmersbach Kids’ Family
  • Welcome package, full introduction into the company, Buddy program to help you get started
  • Language courses, discounts in partner universities, a wide range of trainings on our internal e-learning platform, for our employees’ kids access to educational modules
  • Remote work possibility during the pandemic
  • A package of co-funded benefits: lunches and multisport card, private health care as well as life insurance for you, your partner, and family members
     

Would you like to join our team? Please send your CV in English.




YOUR TASKS
  • Providing remote L1,5 Global Support to end-users (in German)
  • Analyzing problems & putting correct resolutions in place
  • Troubleshooting and relating resolution procedures to non-technical end-users
  • Opening, closing & monitoring of the incidents in the system during the complete incident lifecycle
  • Monitoring the correct timelines (SLA)
  • Contacting with the end-users via phone, e-mail & chat
  • Providing input toward Knowledge base maintenance

OUR REQUIREMENTS
  • Very good command of German languge (B2-C1)
  • Strong organizational skills with the ability to prioritize effectively
  • Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in difficult or conflict situations
  • Ablility to work on shifts between 6:00 and 19:00
WOULD BE AN ASSET:
  • Previous experience with L1 remote support including troubleshooting, diagnosis, resolution, and software deployment
  • Knowledge of an additional foreign language
YOUR BENEFITS
  • A secure job position in an exponentially growing international IT company
  • Room to implement your own ideas, challenges within your own responsibility
  • Possibility to grow within a multicultural work environment with a flat structure and direct, informal communication
  • A job with purpose - possibility to contribute to our CSR projects: Hemmersbach Rhino Force, Hemmersbach Kids’ Family
  • Welcome package, full introduction into the company, Buddy program to help you get started
  • Language courses, discounts in partner universities, a wide range of trainings on our internal e-learning platform, for our employees’ kids access to educational modules
  • Remote work possibility during the pandemic
  • A package of co-funded benefits: lunches and multisport card, private health care as well as life insurance for you, your partner, and family members
     

Would you like to join our team? Please send your CV in English.


YOUR BENEFITS

  • Health care package (Luxmed) for 1 PLN
  • Life insurance
  • Co-funded Multisport card
  • Co-funded & office delivered lunches
  • Onboarding program
  • Job with a purpose
  • Development opportunities
  • Remote work during the pandemic
BENEFITS
  • Health care package (Luxmed) for 1 PLN
  • Life insurance
  • Co-funded Multisport card
  • Co-funded & office delivered lunches
  • Onboarding program
  • Job with a purpose
  • Development opportunities
  • Remote work during the pandemic