Order Management Specialist with Italian

Genpact PL dolnośląskie / 2021-09-12
Order Management Specialist with Italian

Function: Operations

 

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

 

Inviting applications for the role of Order Management Specialist with Italian 

 

We are looking for the candidates willing to join us to work for great organization and our customer - Unilever

 

 

Responsibilities
  • Ensure customer orders flow through the ERP system and transmit signals to Logistics for delivery
  • Ensure creation of documents (invoice, delivery note) 
  • Offer all needed information for Customer Facing and Collections specialists, upon request
  • Assist automatic order entry, troubleshoot and escalate failures
  • Perform manual order entry in exceptional cases
  • Follow-up on stock allocation and assist delivery creation, if needed
  • Ensure automatic billing is performed, or customized billing, as per customer requirements
  • Ability to follow defined processes within Order Management, Logistics and Quality and able to problem solve when situations arise outside of the defined processes.
  • Order track and trace when shipped out of the shipping facility, and share updates with relevant teams as required
  • Understands how Order Management impacts upstream and downstream supply chain efficiency. Understands Terms of Sale
  • Deliver quality customer service by researching and responding to all internal & external partners’ inquiries quickly and effectively
Qualifications

Minimum qualifications

  • Very Good Italian and English min. B2
  • Excellent communication skills, ability to cooperate with external and internal customers
  • Ability to work with various IT applications (SAP, PEGA, AR Collect, reporting tools, etc.)
  • Problem solving and decision-making ability
  • University Graduate (min. Bachelor)
  • Ability to set priorities and to work effectively under pressure of time
  • Service mindset and ability to resolve complex business problems across the organizational silos
We offer:
  • Attractive salary
  • Stable job offer – employment contract
  • Various trainings (initiating, soft skills)
  • Possibility of development
  • Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy)
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