Maps Reporting Team Leader with German / French / Polish

Maps Reporting Team Leader with German / French / Polish

Type employment: full-time employment, 24/7 shift


As a Maps Reporting Team Leader, you will be in charge of managing and overseeing the activity of the team of 20 Maps Reporting Specialists, whose daily responsibilities operate within a couple of different streams, primarily focusing on:

  • Reporting problems from Customers, our Client’s Employees, Business Owners, Surveyors, Data Feed Updates
  • Real time coverage of public transportation disruptions and road incidents across the globe, to the cities and countries our Client’s Maps Transit has been launched in.
  • Being responsible for their group day-to-day operations, managing time and effort as per SLAs,
  • Work allocation,
  • Training the new hires within defined timelines,
  • Maintaining productivity,
  • Policy clarifications and repository, on-floor mentor support,
  • Reporting the metrics to both the Client and their direct management,
  • Working on improvement of tools and the workflows,
  • Previous team supervising experience.
Your profile:
  • Fluent English (at least C1),
  • Fluency in one of the following languages: Polish, German, French (C1/C2)
  • Willing to work in a shift based work schedule (24/7),
  • Good written and oral communication skills.
  • Good analytical and decision making skills.
  • Working knowledge of MS Excel / Spreadsheets in the areas like vlookup, pivot table, charts.
We offer:
  • Opportunity to be part of a rapidly expanding global organization with irreproachable reputation.
  • Pleasant and inspiring working atmosphere.
  • Professional development and clear career path.
  • Training & development opportunities.
  • Competitive salary with cafeteria benefits.
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z Ustawą z dnia 29.08.1997 r. o Ochronie Danych Osobowych; tekst jednolity Dz. U. z 2016 r. poz. 922 z późn. zm. ). Jednocześnie oświadczam, że zostałem/am poinformowany/a o dobrowolności podania danych osobowych oraz prawie dostępu do treści swoich danych i ich poprawiania.