Customer Service Specialist with French

Genpact PL małopolskie / Kraków dzisiaj
Customer Service Specialist with French
Location:Kraków

GENPACT

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.


Obecnie zarządzamy 4700 procesami w 30 językach, poprzez sieć ponad 70 centrów operacyjnych w 20 krajach.

Współpracujemy z klientami z listy Fortune Global 500 i poza nią, oraz zatrudniamy ponad 77 000 osób w ponad 20 krajach, z kluczowymi biurami w Nowym Jorku, Palo Alto, Londynie i Delhi.

Nasi klienci to firmy w różnych branż, takich jak motoryzacja, bankowość i finanse, ubezpieczenia, produkcja, branża farmaceutyczna, telekomunikacja i logistyka.

Zapewniamy bezproblemowy serwis z naszych globalnych centrów, aby zaspokoić cele biznesowe, kulturowe oraz językowe naszych klientów.

Jesteśmy znani z generowania wpływu. Jeśli chcesz poznać nas lepiej odwiedź nas na www.genpact.com.

Dołącz do nas!

Inviting applications for the role of Customer Care Specialist with French!


Responsibilities :
  • Perform operational tasks within Logistic Claims area.  
  • Solving claims tickets accurately and efficiently to achieve the fixed service level target
  • Deliver different order to cash processes KPI’s   
  • Cooperate with local Customer Service organizations, warehousing, distribution and transportation   
  • Ensure Logistic Claims processes are done in compliance with related financial controls
  • Implement improvements to current processes
Qualifications:
  • Fluency in spoken and written French min C1
  • Conversational English level (B2-C1)
  • University degree (minimum Bachelor) / logistics can be an advantage
  • Customer Service related experience
  • Experience in Claims Management will be an asset
  • Both strong analytical and as well as communication skills, ability to cooperate with external and internal customers 
  • Team Alignment (team player; supports and respects others)
  • Ability to work with various IT applications (SAP, PEGA, ARCollect, reporting tools, etc.) MS Office 
Offer:
  • Attractive salary.
  • Stable job offer - employment contract.
  • Genpact supports professional trainings and great career development opportunities Possibly of development.
  • Work in a multicultural and diverse environment with employees from over 30 countries
  • Benefits (Insurance, Luxmed, Multisport, Lunch pass card, additional vacation days, biking policy).
  • Free access to our award-winning learning platform
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