Customer Service Specialist with English

Genpact PL małopolskie / Kraków 2021-08-18
Customer Service Specialist with English
Location:Kraków

Function: Operations

 

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

 

Inviting applications for the role of a Customer Service Specialist with English.

How about being the single point of contact in Customer Service matters, for your client? Be it phone or e-mail your support is highly valued and appreciated! You will learn how to deal with a virtual environment, interacting with colleagues and clients all over the globe.

How can you make a difference! Understand your customer’s needs and exceed its expectations with a friendly and can-do attitude.

Responsibilities
 

We are handling the Warranty claims / Parts Support / Product Return process:

  • Warranty Claims management: On-hold claims processing, Warranty claim closing and invoice processing, Abnormality check call, Abnormal claim audit, Parts collection issue follow-up & AP declaration;
  • ASC Parts Support: Parts issue liaison and support, Parts return, Parts claim handling;
  • Product Return Management: Process the Exchange/ Refund of products;
  • We are acting as liaise between customer HQ/ Subsidiaries and local service centers / Dealers;
  • We need to audit the warranty documentation against country specific requirements and initiate resolution according to procedures;
  • You should raise / Initiate Credit Notes / Post invoices etc, prior to sending for further actions to relevant client departments;
  • Collaborate with the appropriate partners for claim resolution (HQ / Finance / Contact center / Depot);
  • Ability to work with data from multiple systems or sources;
  • We will need an analytical, confident and ambitious person;
  • Work ethic and personal time management;
Qualifications

Minimum qualifications

  • Advanced level of English, min B2
  • Good MS Office (especially MS Excel) knowledge
  • Analytical thinking and ability to learn fast

Preferred Qualifications / Skills

  • Personal culture and client management expertise.
  • High motivation and ability to learn.
We offer:
  • Attractive salary
  • Stable job offer – employment contract
  • Various trainings (initiating, soft skills)
  • Possibility of development
  • Benefits (Insurance, Luxmed, Multisport, additional vacation days, Lunchpass card, biking policy)
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