Customer Service Specialist

Stanley Black & Decker® Polska Sp. z o.o. mazowieckie / 2021-07-12

Stanley Black & Decker is the largest tool manufacturer in the world (Fortune 500). Our industrial tool businesses build the tools that build your world. Our brands: Stanley, Black&Decker, DeWalt, Porter-Cable, Mac Tools, Facom, Usag, Bostitch.


Our website: http://kariera.sbdinc.pl/

For our Warsaw office, were currently looking;

For our Warsaw office, we’re currently looking;

Customer Service Specialist
Miejsce pracy: woj. mazowieckie
Responsibilities:
  • Caring for the sales development through the implementation of "Order-to-cash" process (starting from the order, through his service; customer claim handling and execution)
  • Building and maintaining good relationships with internal and external customers and taking care of them; phone and e-mail contact with customers (update on delivery of products), answering product and service questions, solving logistics issues, participation in global productivity projects
  • Cooperation and coordination of operational activities with other departments of the company in terms of customer orders (local Sales and Marketing, Warehouse; Financial Controlling, Plannists, Transport Company)
  • Processing customer orders in SAP
  • Solving the claims of customers
  • Create and maintain customer credit and debit notes
Requirements:
  • Work experience in customer service
  • Experience in working on SAP system – nice to have
  • Good knowledge of English
  • Problem-solving oriented
  • Attention to detail
  • Great organization skills
  • Multi-tasking skills
  • Excellent interpersonal skills
  • Team spirit
We offer:
  • Remote Work (first 2 weeks – training at Warsaw Office)
  • Labor law contract
  • Work in an international company giving a good opportunity to develop professional and foreign language skills
  • Co-funding of additional benefits (medical care, Multibenefit or Edenred cards)
  • Ambitious and motivating challenges