Customer Facing Specialist with Nordic languages

Genpact PL wielkopolskie / wczoraj
Customer Facing Specialist with Nordic languages

Function: Operations

 

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

 

Inviting applications for the role of a Customer Facing Specialist with Nordic languages

 

We are looking for the candidates willing to join us to work for great organization and our customer - Unilever

Responsibilities
  • Ability to follow defined processes within Order Management, Logistics and Quality and able to problem solve when situations arise outside of the defined processes.
  • Collate and manipulate data to produce reports according to agreed format and timings ensuring completeness and accuracy.
  • Maintain trackers for collaborative planning
  • Maintain standard reporting packs for customer collaboration meetings.
  • Update customer portal systems and/or internal systems.
  • Deliver quality customer service by researching and responding to all internal & external partner enquiries quickly and effectively
  • Deliver order amendment reporting to customers
  • Handle first level escalation of customer issues, working in partnership with all internal stakeholders and 3rd parties to resolve, keeping the Customer Experience Specialist informed at all stages.
  • Support order cycle completion in exceptional circumstances
  • Customer Master Data maintenance to ensure right first time order processing
Qualifications

Minimum qualifications

  • Very Good English and Swedish or Finnish or Danish min. C1
  • Experience in Microsoft suite including Outlook, Power Point and MS Teams; advanced Excel skills, PowerBI, SAP
  • Problem solving and decision-making ability
  • University Graduate (min. Bachelor)
  • Ability to set priorities and to work effectively under pressure of time
  • Service mindset and ability to resolve complex business problems across the organizational silos
  • Strong interpersonal skills. Good at building relationships; patient and attentive, good influencing skills.
  • Strong analytical skills and can handle large amounts of data; identify exceptions and key trends; can make recommendations
We offer:
  • Attractive salary
  • Stable job offer – employment contract
  • Various trainings (initiating, soft skills)
  • Possibility of development
  • Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy)
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