Customer Support Specialist with Spanish

Genpact PL lubelskie / 2021-09-08
Customer Support Specialist with Spanish

Function: Operations

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Inviting applications for the role of the Customer Support with Norwegian

  • Monitoring complaints status and managing the resolution report
  • Supporting Italian team with open complaints concerning electronic invoices
  • Continuous improvements of the complaints process
    Providing daily/weekly/monthly analysis of complaints for the CC team/ team leaders/ stakeholders
  • Close cooperation with credit collection team on disputes process
  • Monitoring Quality Checks, providing feedback and possible solutions
  • Perform other tasks requested by the manager to reach team objective or the company’s objectives based on current needs.
  • Perform all tasks in compliance with Genpact internal policies, procedures.
  • Successfully graduating the training plan attached to the position and the tasks.
  • Spanish, min C1 level
  • English on a good level
  • Experience in customer service
  • Genuine interest in working in a service environment as well as in Quality and acquiring technical knowledge
  • Candidate is open and skilled in using one’s interpersonal style to meaningfully understand and interact with others
  • Good knowledge of MS Office
  • Motivation to work in fast pace environment, willingness to learn
We offer
  • Attractive salary
  • Stable job offer – employment contract
  • Various trainings (initiating, soft skills)
  • Possibility of development
  • Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy)
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